More than Management
39Forward is a hands-on partner for organizations strengthening their business through people, places, and services. We believe success requires leadership, not just coordination. We lead in ways that improve collaboration, bring teams together, and help everyone perform at their best.
Roles
We stay active as complexity increases, moving your organization forward with confidence. While we often craft a unique approach that complements our client’s organization, these are common roles we play within our four services:
Strategy & Insights
Strategic Advisor
We help leaders clarify priorities, test assumptions, and make decisions with confidence, keeping the focus on outcomes rather than opinions.
Facilitator
We design and lead working sessions that create alignment and momentum, with a clear focus on decisions and ownership.
Business Case Developer
We translate ideas into a clear case for action, outlining options, tradeoffs, and what it will take to succeed.
Design Leadership & Management
Design Manager
We guide the design process so teams stay aligned on goals, scope, budget, and quality, helping decisions happen at the right time.
Experience Strategist
We connect the solution to the experience people actually need, whether customers, employees, or stakeholders.
User Journey Lead
We map journeys to identify pain points, moments that matter, and opportunities for improvement.
Technical Reviewer
We provide an owner-focused review of risks, tradeoffs, and technical decisions to ensure solutions perform as intended.
Program & Project Delivery PMO+
Owner’s Representative
We protect the owner’s interests and manage the process so leaders can make informed decisions without being buried in details.
Program Manager
We coordinate multiple projects or workstreams to keep priorities, dependencies, and resources aligned.
Project Manager
We lead day-to-day execution, tracking decisions, schedule, budget, and risks to keep progress visible.
Risk Manager
We identify risks early and build mitigation plans to reduce surprises and create stability.
Activation & Change
Change Manager
We help prepare people for change and reduce friction during transition so adoption is real, not assumed.
Training & Activation Lead
We plan and deliver training and rollout so teams can effectively use what was built.
Post-Occupancy Evaluator
We assess performance after launch and help teams make improvements over time.
Strategic Advisor
We help leadership stay connected to outcomes during implementation.
Facilitator
We lead sessions that resolve issues, align stakeholders, and maintain momentum through change.
